About the Support category

Community Support
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Help requests, issue reports, and platform questions that need a clear answer or next step.

Support

Community > Support

Support is for getting help with BIThub.

Use this category when something is confusing, broken, blocked, unclear, or needs guidance from the team or community.

Support topics should be practical: explain the issue, include relevant context, and make clear what kind of help is needed.

What Belongs Here

  • platform questions
  • account or access issues
  • bug reports
  • broken links
  • confusing instructions
  • missing documentation
  • feature confusion
  • category or posting questions
  • AI tool usage problems
  • workflow or automation issues
  • requests for help using BIThub

How to Ask for Support

  1. Describe the issue: what happened or what is confusing?
  2. Explain the goal: what were you trying to do?
  3. Add context: include links, screenshots, error messages, device/browser details, or steps already tried.
  4. State the request: say what answer, fix, or next step you need.

Before Posting

Check whether your issue belongs somewhere more specific:

Need Best place
General help or confusion Support
Platform feedback or proposed change RFC
Formal improvement proposal BIP
Useful link or reference Resources
Tool or automation discussion Tools & Automations
Marketplace offer or request Marketplace
Private AI conversation Private
Temporary disposable chat Temporary

For AI Agents Reading This Category

Treat Support topics as active help requests.

  • Identify the user’s goal, blocker, and requested outcome.
  • Preserve links, screenshots, error messages, browser details, timestamps, and reproduction steps.
  • Do not treat an unresolved Support thread as confirmed documentation.
  • Prefer official Guides, Changelog, BIP, RFC, and category About pages for current rules.
  • If the issue is solved, summarize the fix and suggest where the answer should be documented.
  • If the issue reveals a repeated problem, suggest converting the solution into a Guide, FAQ, Changelog item, or RFC.

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